{"id":1652,"date":"2020-10-19T10:59:10","date_gmt":"2020-10-19T17:59:10","guid":{"rendered":"https:\/\/pointmanpro.com\/?p=1652"},"modified":"2026-10-28T15:32:54","modified_gmt":"2026-10-28T21:32:54","slug":"faq-i-need-help-now","status":"publish","type":"post","link":"https:\/\/pointman.kinsta.cloud\/de\/faq-i-need-help-now\/","title":{"rendered":"I need help now"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_0 et_pb_row et_block_row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_2_3 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p>Following the steps below will help us better address your questions\/issues and get you the information you are looking for.<\/p>\n<ol>\n<li>Go to the settings page within the PointMan app<\/li>\n<li>Scroll to the bottom of the page and tap the \u201cSend Log File\u201d button<\/li>\n<li>Send the log file to yourself via email<\/li>\n<li>Forward the email with the log file to <a href=\"mailto:support@prostarcorp.com\">support@prostarcorp.com<\/a> and change the subject line to match what the request is about. In the body of the email, please include the following information:\n<ul>\n<li>Your first and last name<\/li>\n<li>The company and industry you are associated with<\/li>\n<li>Whether you are on the free trial, free, or paid version<\/li>\n<li>What you are or intend to <strong>mainly<\/strong> use the app for\n<ul>\n<li>Ex: Locating Utilities, CDOT Requirement, Data\/Asset Management, 811\/OneCall Ticket Integration, Diff\/VRS Support, External Pipe Locator and GPS\/GNSS Integration, Forms and Mobile PDFs<\/li>\n<\/ul>\n<\/li>\n<li>How you heard about us\n<ul>\n<li>Ex: Referral, Webinar, Google Search, LinkedIn, Email, Other (Please specify)<\/li>\n<\/ul>\n<\/li>\n<li>Your question, issue, or reason for contacting us\n<ul>\n<li>If you are <strong>reporting an issue<\/strong>, please be as specific as possible as to what you are experiencing and include screenshots if possible.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div><\/div><\/div><div class=\"et_pb_column_1 et_pb_column et_pb_column_1_3 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_image_0 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/pointman.kinsta.cloud\/wp-content\/uploads\/2020\/10\/Blog-1-image-A.png\" width=\"620\" height=\"991\" srcset=\"https:\/\/pointman.kinsta.cloud\/wp-content\/uploads\/2020\/10\/Blog-1-image-A.png 620w, https:\/\/pointman.kinsta.cloud\/wp-content\/uploads\/2020\/10\/Blog-1-image-A-480x767.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 620px, 100vw\" class=\"wp-image-1655\" title=\"Blog 1 image A\" \/><\/span><\/div><\/div><\/div><div class=\"et_pb_row_1 et_pb_row et_block_row\"><div class=\"et_pb_column_2 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_0_wrapper\"><a class=\"et_pb_button_0 et_pb_button et_pb_bg_layout_light et_pb_module et_block_module\" href=\"https:\/\/pointman.kinsta.cloud\/de\/faq-help\/\" data-icon=\"5\">Zur\u00fcck<\/a><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","iawp_total_views":87,"footnotes":""},"categories":[1,11],"tags":[],"class_list":["post-1652","post","type-post","status-publish","format-standard","hentry","category-uncategorized","category-faq"],"_links":{"self":[{"href":"https:\/\/pointman.kinsta.cloud\/de\/wp-json\/wp\/v2\/posts\/1652","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pointman.kinsta.cloud\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pointman.kinsta.cloud\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pointman.kinsta.cloud\/de\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/pointman.kinsta.cloud\/de\/wp-json\/wp\/v2\/comments?post=1652"}],"version-history":[{"count":2,"href":"https:\/\/pointman.kinsta.cloud\/de\/wp-json\/wp\/v2\/posts\/1652\/revisions"}],"predecessor-version":[{"id":28315,"href":"https:\/\/pointman.kinsta.cloud\/de\/wp-json\/wp\/v2\/posts\/1652\/revisions\/28315"}],"wp:attachment":[{"href":"https:\/\/pointman.kinsta.cloud\/de\/wp-json\/wp\/v2\/media?parent=1652"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pointman.kinsta.cloud\/de\/wp-json\/wp\/v2\/categories?post=1652"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pointman.kinsta.cloud\/de\/wp-json\/wp\/v2\/tags?post=1652"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}